/ Get in touch
Hit us with your
questions or feedback.
We read every message and reply within one business day. For urgent billing questions please include your account email.
/ Other ways
Prefer email?
support@decallab.co.za/ Response time
We aim to reply within 1 business day. Billing & refunds get priority.
/ Quick answers
Common questions
How does the credit system work?+
Every conversion costs 5 credits. New visitors get 20 free credits (4 conversions). Paid plans grant a monthly credit allowance that resets each billing period.
What's the difference between the plans?+
Standard ($6/mo) gets you 20 conversions. Premium ($10/mo) gets 60 plus Split-For-Socials. Pro ($15/mo) unlocks 100 conversions, Perfect Vector mode, and bulk upload.
Can I cancel anytime?+
Yes. One-click cancellation from your Billing portal. You'll keep access until the end of your paid period.